Owasso Home Security Services : Proper Job
Good morning this is Keets with wood security here in Tulsa Oklahoma this morning we’re going to be talking about the ethics of sales in the general aspect of the term of sales. What I have encountered as people would come into my home and sell in vacuums and or windows or you know all kinds of various devices. You know the one thing that I have always wanted to do when I was in people’s homes regarding their security systems was to make sure that when we get into the home it’s a matter of ethics to make sure that whatever we do is going to be. On the up up and up and make sure that it’s not necessarily a high pressure sales situation in our industry the security industry that is people are getting security systems you know not because of. I guess you get that luxury type product but it’s a Morisseau demand of the need because you’ve had a situation as far as security is concerned. Recently there’s been a rash of burglaries in the east Tulsa area people breaking in throughout the day Owasso Home Security Services.
You know actually kids breaking in three kids breaking into homes. And as they break into homes. You know in the trash trashing the entire house and everything so therefore it’s not necessarily a you know high pressure situation for us when we get into people’s homes. It’s important that we are on the up and up. We have all the licensing necessary in order to be able to do the proper job.
So therefore all of our technicians and sales reps and even you know those in the office the actual licenses you have to have in order to be able to be in the industry. What’s important is when you get into people’s homes to make sure that you know we wear the right apparel that our logo and everything is on the front of our shirt our vehicles. And so therefore when we you know it’s obvious that who we’re working for. And as you get into homes you’ll find out when you talk to people that you don’t want to be pressured into making a decision. You know one witness security comes into your house or will ask you what your security needs are and then allow you to be able to determine. Help us help you decide what is best for your home Owasso Home Security Services.
So therefore when we. Are talking about security systems find out how many doors you have. It’s important to know that we’re not going to try to oversell you because you can get more than what is necessary.
I mean you can contact all your doors and windows and put glass breaks and smoke detectors and know water centers. I mean you can get anything and everything like to have. But it’s important to make sure that you don’t get too much Owasso Home Security Services.
So therefore wouldn’t security we try to make sure that we cover what is needed and within the budget that you have and the other one is going to know that budget as you is the person we’re talking to. So it’s I think as we talk about the security systems that you need in your home and we just ask you the simple basic practice you know practices you know we don’t do credit checks and that’s one thing that I don’t think is necessary to credit checks you can get have for a small purchase.
I mean for a large purchase such as a house or a car credit checks are probably a priority. It’s a very large purchase.
But in the aspect of a security system it’s a pretty small purchase so there’s no need for it to do any kind of a credit check. And another thing I don’t like to have in mind and have in regards to any kind of an agreement Owasso Home Security Services.
You know you have agreements for your home when you have an agreement for your vehicles but I don’t think you need to have agreements for anything other than that when it comes to purchasing. So therefore when security doesn’t require any kind of an agreement. I think it’s important if you’re going to be in the service industry that you provide 24/7 tech support. So therefore in the event that there is any kind of a need it happens throughout the night or at the weekend or the holiday and you should be able to pick up the phone and you should be able to get a hold of somebody to be able to grasp whatever situation that may arise. That’s why witness security we provide 24/7 tech support also in our industry. It’s important in you know the security industry has to be able to not just provide 24/7 tech support but monitoring that is going to be top notch. So therefore as the no alarm goes off you should get a response within no less than 30 seconds the alarm going off we should be able to get a phone call. These things are important. And when it’s dealing with life safety and you know the alarm goes off somebody needs to get a phone call right away to be able to determine whether or not the police need to be dispatched or not. And I think as far as the ethics in sales in general it’s important to be able to allow the customer to be able to decide exactly what they need and then you put everything out on the table and allow them to make a decision Owasso Home Security Services.
Frequently when I get into homes and talking to customers we just simply ask the basic questions what’s necessary put them put everything together on a quote. E-mail to to them and they’re able to look it over sometimes and make a decision right away because it’s they don’t have time to mess with the second time. And sometimes husband or wife need to be able to talk it over and decide what they need to do best and look at their budget and then they give us a call back. I think it’s important to be able to provide that flexibility so that people don’t feel as if they are being pressured and that witness security you know in order for us to be able to take care of a consumer we need to have a client for at least six months. So it’s very important for us to make sure that when somebody comes onboard and we start taking care of them that we have them for six months before we can break even. And with that in mind we’re very careful about who we allow who we decide to take on as a customer. And it also makes it to where the customer is careful about making the decision as well. And I think it’s important to be able to put everything out on the table for their customer to be able to make that determination on their own rather than trying to twist their arm and witness security you know it’s more than just providing security for people’s homes. I think it’s more important to be able to provide friendships that they can rely on. They have future questions about various things that may take place with their alarm system Owasso Home Security Services.
So that way we can take care of their individual needs as it as individuals rather than just another number. So as far as ethically speaking here and as far as sales we try to make sure that everything’s on the up and up. We don’t do any kind of a credit check we just to recap everything no credit checks no contracts 24/7 monitoring 24/7 tech support. And if there’s ever any time when you have a need or a question I think it’s important to be available. This is Witness Security Tulsa Oklahoma. He reaches on the web. Witness LLC dot com. And also you can catch us 9 1 8 2 8 9 0 8 8 0. That’s Keith with Witness Security 9 1 8 2 8 9 0 8 8 0.
Here we are witness security and Jenks Oklahoma. My name is Keith. And this morning we’re going to be talking about ethics and sales and of just constructing and consulting with clients. What I think it’s important you know Also before we get started here you can catch us on the web at Witness home security daikon witness home security dot com and the phone number is 9 1 8 2 8 9 0 8 8 0. That’s witness home security dot com 9 1 8 2 8 9 0 8 8 0 Owasso Home Security Services.
This morning as we’re talking about our security and sales in general there are some things in place that we’d like to be able to clarify and that’s the ethics of you know the importance of just having good ethical conduct when you’re in people’s homes.
And as far as being honest in the train situations and your products accurately and make constructive contributions to people when you’re in the home you know when we get into the home as Witness Security you know we try to make sure that we find out exactly what the details were that the customer would like to have. And so therefore when we walk into the home the simple basic question how would we how can we help you and your security needs. And as people will portray various situations that have come up they will comment about. The struggles that they may be having and how we can help them in those situations. So therefore as we are talking to them you know there’s a few things that we put out. First and foremost is witness security doesn’t do any kind of a contract. And in my opinion as we work with people in just being ticklers and sales in general and if you’re not buying a house and or car. Those are two things you need to have probably going to have to have contracts for because of the sizes of purchases you have Owasso Home Security Services .
And then you have a small purchase that smart with smaller purchases you don’t need to have contracts for so therefore Witness Security we don’t provide. We don’t have to require a contract.
And then another thing that we like to try to be able to do is just be honest in how we deal with the various situations that come up. You know people ask questions about the things that may need as far in their security zone. As far as securing their home you know do they need to. Contact all the windows or do they have to have glass breaks or smoke detectors necessary what happens on a regular basis.
Owasso Home Security Services Most of your companies out there will try to sell smoke detectors because they say that smoke detectors are going to give them this massive discount on their insurance. Well that’s not necessarily true. So therefore we try to make sure that no smoke detectors are good life saving devices are important to have. But if you’re trying to get them to for the sole purpose of getting this big discounting insurance that’s not going to be it’s not going to work. It’ll take about five years in order for it to pay for itself. So you know they’re helpful. They’re not necessary if that’s what you’re after. Now the thing that people like to try to do is be able to say that you know if you don’t get day smoke detector or not a smoke detector. If you far haven’t the communication of your alarm system to be done through a sailor or a landline. Most companies say if you have a landline Well they can just cut to Landline. Well that’s true. They can. However it doesn’t happen very often. So again it comes down to the same basic principle if you have a landline telephone already you can spend the money to have a saver for it to communicate or you can save some money and use a landline that’s available if you have it. And then as far as being respectful for people’s homes you look around your home you see the things that they have. It’s important to be respectful to the people that are there. And just making sure that you take care of their individual needs Owasso Home Security Services.
And I think it’s important that we as you’re getting into people’s homes you observe the the basic things that they have as far as you know just being mindful of their own time. You know they may comment about. Their in a hurry and get back to work then just be respectful over time and put out the information as necessary and help them be able to make a decision that witness security. It’s not about making the sale first say it’s more about making relationships it it’s going to be lasting for a long period of time. So as we come into our home and you know and because it’s a larger purchase with witness security than it might be with another company. You know we’re also in a situation where we’ve got to have a customer for quite some time before we can even break even. So it’s important for us to make sure that. You know we keep them for a period of time to know about six months before we even break even. So as we come into a customer’s home we present the price. And at that point they’re able to determine whether or not they want to get the product or not. And as they do so then we don’t do any kind of a credit check so therefore we just. Make sure that things are done on the up and up you know monitoring is concerned. We have to make sure that I think security in the street that need be able to respond within 30 seconds. So and our monitoring stations we have six of them or six stations receive the signals at the same time Owasso Home Security Services.
So it’s just a matter of which one picks up first. You know all six stations will respond on the same phone number so therefore the customer does not have to keep all the different stations phone numbers and phones. It’s just one phone number. The programming to it that we’re able to keep track of it fairly easily as people were able to do research on a security company. I think it’s important they should be able to find any company on Google to be able to determine whether or not you know they’re a company that is a reputable company you know when security with 90 plus reviews and Google. And as you look around it’s a five star rating. Better Business Bureau and A-plus rating. Zero complaints. These things are kind of important. People are looking around trying to determine what’s best for their family. It’s good to be able to do business with people that have had have a reputation of taking care of business. You know it’s and Jenks Oklahoma. There’s a lot of new homes new homes being built. It’s one of the fastest growing cities in Oklahoma as people are coming in from all over the country to be able to move in here and work. You know it’s important for them to determine what company they’d like to be able to do business with. And local companies will have a tendency to do a better job and a more sufficient job than any other of the bigger companies out there because that in our case you know it again it’s not a matter of Owasso Home Security Services.